Shipping policy

Shipping Policy

Thank you for visiting and shopping at [Your Business Name]. We are committed to providing you with reliable and efficient shipping services. Please read our shipping policy carefully to understand how and when you will receive your order.

 

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Orders placed after 2:00 PM [Time Zone] will be processed the following business day. Please note that during high-volume periods such as holidays or sales, processing times may be delayed slightly.

 

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

  • Standard Shipping (3–7 business days) 

  • Expedited Shipping (2–3 business days) 

  • Overnight Shipping (1 business day)

Delivery delays can occasionally occur due to factors beyond our control, such as weather, natural disasters, or carrier service disruptions.


Shipping Locations

We currently ship to addresses within the world including P.O. Boxes. At this time, we do not ship internationally. If you're located outside of our shipping area and are interested in our products, please contact us to discuss possible arrangements or future availability.

 

Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment confirmation email that includes your tracking number(s). The tracking number will be active within 24 hours. You can use this number to check the delivery status directly through the carrier’s website.

 

Customs, Duties, and Taxes

Swisspack is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). This primarily applies to international orders, if/when they become available.

 

Damages and Lost Packages

We are not liable for any products damaged or lost during shipping. However, if you receive a damaged package, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim. For lost packages, we recommend checking with the carrier first. If issues persist, reach out to us with your order number for further assistance.

 

Incorrect Addresses

It is the responsibility of the customer to ensure that the shipping address provided at checkout is correct. We are not responsible for orders shipped to incorrect addresses due to customer error. If you realize you’ve made a mistake, please contact us immediately, and we’ll do our best to update the address before the item ships.


Contact Us

If you have any questions about our shipping policy or require assistance with an order, please contact our customer service team.